Managing products and licenses

On this page

• Where your products live
• One-time licenses vs monthly plans
• What the agent reports about license state
• Share access with your team
• Next steps

Every product you buy is assigned to your XDP.NETWORK account and appears under My Products in the console sidebar. This page explains how licensing works, what the agent reports about license state, and what to do when something looks wrong.

Where your products live#

My Products lists every product assigned to your account. Click one to open its product page, where you attach servers and watch live metrics — the full tour is in the Dashboard overview.

If a purchase you made is missing, it was simply not attached to your account yet. Open a ticket from My tickets and support assigns it for you.

One-time licenses vs monthly plans#

OpenShield-XDP, OpenShield-XDP Game, and OpenShield-XDP Game Pro are one-time licenses — you pay once, and lifetime updates are included. PingLess WAF and WAF Pro are monthly subscriptions.

Plan changes, cancellations, refunds, and license moves have no self-serve UI. Open a ticket in the console and support handles them.

What the agent reports about license state#

Every connected agent reports its license details in the metrics payload: license.tier (the product tier), license.hwid (the hardware ID the license is bound to), and license.expires_at (the license expiry). Support uses these values to verify your license when you open a ticket.

Share access with your team#

An admin on the account manages users and product assignment under Administration → Users & Products. From there you can grant sub-users per-server permissions: analytics grants decide which metric sections a sub-user sees, and control grants set read or edit access per control tab. Permission holders cannot delete servers they do not own. The Dashboard overview shows where these screens live in the console.

Next steps#

• Dashboard overview
• API keys and credentials
• FAQ